Terms & Conditions

Dry Cleaning Damage Policy

At Diamond Cleaners, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to silks, satins, double-faced fabrics, vinyl, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, zippers, foam pads, buttons, belts and sequins.

Diamond Cleaners is not responsible for garments with inherent manufacturer defects such as bleeding, fading, shrinkage and discoloration or mislabeling of cleaning procedure or missing of care labels. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of cleaning . Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item

Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of cleaning or the delivery ticket. Reimbursement (preferably in the form of store credit) will amount to the lower of: 10 times our charge for cleaning the item; Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request. Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Diamond Cleaners is not responsible for any of such missing items. According to Florida law Statue 715.03, we cannot hold unclaimed garments for more than 6 months. Beyond this period, unclaimed garments will be donated to charity accordingly.